IT self-service portal
A self-service IT portal for a network of insurance agencies: knowledge base, guided incident reporting and ticket tracking, built for thousands of users.
Insurance agency network · 2026 —
Challenge
Incidents reached the service desk mostly by phone. The goal: move most of them to self-service, independently of the client’s own information system.
What we built
- Five services behind one gateway (knowledge base, reports, transmission, tracking) with RabbitMQ events
- Single sign-on; a portal token re-verified by every service
- Step-by-step incident form and ticket tracking linked to the service desk’s ticketing tool
- Admin dashboard with process flowcharts, FR/EN, dark mode, mobile-ready
→ In delivery: 600+ automated tests, zero npm audit findings.